Shipping policy
Processing Times
All orders are packed with lots of care β‘
Please allow 1β2 business days for your order to be processed and shipped. Processing times do not include weekends or holidays.
During launches, sales, or busy holiday periods, processing times may be slightly longer.
Shipping & Delivery
Once your order has shipped, youβll receive a confirmation email with tracking information when available.
Estimated delivery dates are provided by the shipping carrier and are not guaranteed. Once a package has been handed over to the carrier, transit times and delays are outside of our control.
Please keep in mind that delays may occur due to weather, holidays, high shipping volumes, or other carrier-related circumstances.
Incorrect Addresses
Please double-check your shipping address before placing your order. ESPYZ STUDIO is not responsible for orders shipped to an incorrect address provided at checkout.
If you notice an error in your address, please contact us as soon as possible. If your order has not shipped yet, weβll do our best to update it.
Lost or Delayed Packages
If your tracking has not updated for an extended period or you believe your package may be lost, please reach out and weβll be happy to help you determine the next steps.
Packages marked as delivered but not received should first be checked with household members, neighbors, and your local carrier, as packages can occasionally be scanned as delivered before they arrive.
International Orders
International delivery times may vary depending on the destination and customs processing. Customers are responsible for any customs fees, duties, taxes, or other charges that may be required by their country.
Questions?
If you have any questions about your order or shipping, please reach. Weβre always happy to help. β‘